Frequently Asked Questions

Web app credentials for course attendees are distributed by email in batches, we would kindly ask you to wait for the credentials. Before the event, we also send out a welcome email with credentials, usually 30 days before the event. You may also use the contact form on this website and/or talk to the registration team at the event about this.

We recommend using Google chrome and Safari. Users using Safari browsers should disable the prevent cross browser tracking option which our login system needs to work. Instructions for these can be found on our login page by clicking HERE.

Please ensure the following:

• Trying different WIFI networks - sometimes work networks have strict firewalls preventing access externally.  You can ask your IT department about their policies. We also recommend trying your home WIFI network and cellular networks to gain access.
• Please clear browser cache and try again.
• We do not recommend using unsupported browsers e.g. Samsung browser, Internet Explorer.
• Please ensure your device whether it be a laptop or mobile device is up to date with the latest version. Older operating systems may not be supported.
• Disable pop-up blockers and or authorise our website to by-pass these.
• Remove browser extensions that might be interfering with access.

If after trying the above, please do not hesitate to contact us using the contact information below, providing as much information as possible so we can assist you.

Access is 1 year from the date of when the login credentials were created. If you would like further access beyond this time, we encourage you to subscribe to our web app subscription after this time.

We want to thank you for using our web app and hope to see you again soon. If you would like to cancel the web app subscription, simply do the following:

• Login with your web app credentials on our member login page
• You will now land on our member welcome page - go back to the member login page again
• you will see the login button with your status - click the button you will see an option for my PROFILE
• Click My Profile and cancel the subscription

If you would like us to do the cancellation for you, please contact us providing your login email and password and we will be happy to cancel this manually for you.

Our automated subscription system takes recurring payments off site by our credit card facilitator Stripe. We do not directly intervene to activate renewals manually. If you notice you have been charged for a subscription you did not intend to sign up to - please contact us immediately and we will be happy to provide you a full refund. If no request is communicated for 2 weeks after the charge, it is assumed you wish to continue using our web app for the new one year subscription period.

The Royal College Of Physicians has free wifi for everyone, just sign on with your email. There is no specific password to access the network.

Out of respect for our Muslim delegates all food at the venue is Halal. We have a range of meals over the 4 days catering to both meat eaters and vegetarians.

Yes, we urge all delegates to wear their badges at all times for security reasons. If you do not have a badge, you maybe asked to provide proof of registration. If you have lost your badge please speak to our registration team at the check in desk where a replacement will be provided.

Our course books cover day 1-3 of the event and are in extremely limited supplies. Course books are primarily reserved for 4 day delegates. On the second day of the event, limited sets of course books might be available. These sets cannot be separated for sale. Kindly enquire at the registration desk for more information. We accept payment by credit card, contactless (limit depends on financial institute providing this service - where contactless payment fails, a pin code might be requested).

The Seligman auditorium has comfortable seating with foldable mini stands for books. Please note the following:

• Delegates are free to enter and exit the auditorium as needed, lavatories are in close prxominity with signs everywhere.
• Please ensure mobile phones are turned off for the courtesy of everyone in the auditorium.
• The last row of the auditorium is reserved specifically for faculty members/staff. If you are seating in this row you will be politely asked to find a seat in the many other rows available. Faculty need quick exit to and from the auditorium for various tasks.
• Please do not leave any valuables in the auditorium, attendees have a personal responsibility to look after their possessions.
• Day 1-3 are extremely fast paced - We respectfully ask unless instructed to by the speaker, questions be reserved for faculty during breaks. Day 4 is very interactive where audience participation is requested by the presenter. During day 4, our interactive throwable microphone is used to encourage everyone to get involved. We encourage everyone to seat as close to fromt of the auditorium.

The Royal College Of Physicians has a multi-faith prayer room available to those who require this. Please ask our registration team about location.

The Royal College Of Physicians has a wonderful medicinal garden which is available for viewing. Please ask our registration team for more information. The garden is in close proximinitey to the auditorium.

Our venue page provides a lot os useful information on how to get tot he venue. We have enclosed directions from the service City Mapper - Please view the venue page by clicking here.

Delegates or members of the audience enter the Seligman Theatre on the Lower Ground Floor. There is ample space at the rear of the Seligman Theatre for numerous wheelchair users.

If you are a speaker or a chair-person using the Seligman Theatre and need to be on the stage, you will be advised to park your car in the rear staff car park, which is entered from Albany Street.

The entrance into the building will be opened for you and the wheelchair lift will be left in position. The lift will take you down to the lower level Seligman stage area. (Note: There will be a member of staff in attendance to assist you in the operation of this lift.)

We are extremely delighted that you are considering sponsoring us. We would be happy to arrange a call / meeting with our course director, Mr. Aziz Momin. Please use the contact form on the website to provide more information about the sponsorship request and we will get back to you within 24 hours.

Many thanks for our sponsorship, we normally send out an email to all our sponsors about 30 days before the event where we go over our contact at the Royal College Of Physicians. Kindly note the following:

• Deliveries are accepted 1 day before the event at the venue and not before. All exhibition materials must be collected on the last day of the event and/or have a courier to collect the items the day after the event. The college will destroy items kept beyond this period.
• If you are exhibiting over a number of days, please ensure personal valuables are not left at the venue. While the college has sound security measures. The RCP and the London Core Review will not be liable for any losses.
• In our communication before the event, we will disclose specific information about the sponsor table arrangements.

As the London Core Review organisation provides these course on a non-profit basis, we are keen to keep costs low. The college charges us for each attendee whether it be a delegate or a sponsor representative. If you would like to add more representatives, kindly contact us for costings, each addition representative will cost £400 for the 4 days or £125 for a single day. Meals, snacks, tea and coffee will be included. Contact us using the form on this page for an itemised invoice relating to this request.

Yes, we are happy to provide a visa letter for this purpose. Please note the following:

• Include your full name as it appears on your passport
• Provide us your passport number
• Provide your work role and place of employment

Once we have the above information, we will send you a letter in pdf format with all your specifics.

We would advice course delegates from abroad requiring a travel visa to do so in good time. Sometimes the initial application gets rejected due to a mistake on the application form which has to be resubmitted. Time for such possibiities should be allowed. We advice applications be made as early as 12-6 months in advance. Planning early will allow for savings to be made for travel and hotel.

If your travel visa has been rejected, it is important you make all efforts to contact the appropriate authority at the British Embassy/High Commission and see how this can be resolved. We are also happy to provide a letter to support your application which will include information such as the course fee paid and our contact at the Royal College Of Physicians venue.

From our experience appeals can sometimes work, much depends on the specifics of each application relating to personal matters beyond our control.

If your visa has been rejected and you have paid for the course, please provide us a document from the authorities confirming the status and we will do our best to provide you a full refund and or keep the credit for you to be used towards the course in the following year.